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Customer Experience

Website Chat with AI Assistant

A chat widget that answers from your knowledge base and hands over to a live agent when it matters.

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TRIGGER Visitor opens chat widget on your site DATA STEP Identify & route email at start, context AI STEP AI answers from your knowledge base HUMAN CHECKPOINT Live takeover agent joins the thread DATA STEP Log conversation searchable history RESULT Rating & follow-up rating, next step TRIGGER Visitor opens chat widget on your site DATA STEP Identify & route email at start, context AI STEP AI answers from your knowledge base HUMAN CHECKPOINT Live takeover agent joins the thread DATA STEP Log conversation searchable history RESULT Rating & follow-up rating, next step
TriggerData stepAI stepHuman checkpointResult

Aggregated main logic. Real projects add error handling, retries and logging around every step.

The problem

Visitors want quick answers; your team cannot be online around the clock - and wants to see who is asking what.

  1. A lightweight widget loads after the page, so it never slows the site down.
  2. Questions are answered by an AI model grounded in your own knowledge base - not by guessing.
  3. An admin console shows live visitors and conversations; an agent can step in at any moment.
  4. Transcripts, ratings and open questions feed back into the knowledge base.

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